Privacy Policy

The Web Shop is a web design business at 118 Adelaide Terrace, Perth WA 6004. This policy explains what personal information we collect through thewebshop.net.au, how we use it and how to contact us about it.

Our enquiry form asks for your name, email address, phone number, the type of business you run, what you're enquiring about and your message.

We also record the page you sent it from and any campaign tags in the link you followed (for example, that you came from one of our Facebook posts), so we know which of our marketing is working.

We use these details only to reply to your enquiry and, if you go ahead, to provide our services. They are stored in our customer management system. We don't sell your details or share them with anyone for their own marketing.

We keep an anonymous record of visits to our website so we can see which pages are useful and improve the site. For each visit we record:

• the pages viewed and how long each was open
• the website or link you came from, if any
• the type of device, operating system and browser
• your approximate location (city or region), worked out from your network
• whether an enquiry was sent during the visit

To tell a return visit from a new one, your browser keeps a random ID in its local storage. It doesn't identify you, and we don't use cookies for this. We don't store your IP address, and these records aren't linked to the details you send in an enquiry.

Visit records are deleted automatically after 12 months. You can remove the random ID at any time by clearing your browser's data for our website.

Our website is hosted by Vercel, which handles standard technical information such as IP addresses to deliver the site and keep it secure. Visit records are stored in a secure database service, and enquiries in our customer management system. Our contact page shows an embedded Google Map, which is subject to Google's own privacy policy.

Some of these providers store information outside Australia. We only use well-established providers with strong security practices.

Our website uses a secure connection (HTTPS), and access to enquiries and visit records is limited to The Web Shop. We keep enquiry details only as long as we need them to deal with you, or as required by law.

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@thewebshop.net.au or call 0489 267 554.

If you have a concern about how we've handled your information, please contact us first so we can put it right. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The date at the top shows when it last changed.